FAQ

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Frequently Asked Questions

1
Which areas do you ship to?
We offer local pickup in Landsdale and Perth metro. For interstate or international shipping, please contact us via WhatsApp or email for a custom quote.
2
Do you accept returns and exchanges?
Yes. We offer returns/exchanges within 7 days of delivery for store credit (item must be unused and in original condition). Customers cover return shipping costs.
3
How do I book a video call appointment?
Send us a message via WhatsApp (+61 424 634 736) or DM with your preferred date and time. We'll confirm via message and send a Zoom/WhatsApp video link.
4
Can I customize my outfit?
Yes! We offer bespoke tailoring and custom orders (e.g., adding sleeves, adjusting length). Contact us for a quote.
1
What payment methods do you accept?
We accept: - Credit/debit cards via WooCommerce (PayPal or Stripe) - Bank Transfer - Cash (in-store pickup only)
2
How do I care for my ethnic wear?
- Dry clean or hand wash in cold water - Use a soft-drape hanger - Steam or iron on low heat
3
How long does shipping take?
- Perth metro: 1–4 business days - Interstate: 3–7 business days - International: Varies (please contact us)
4
I'm unsure about size—what should I do?
We provide size charts on each product page. For custom fits, book a video appointment and share your measurements—we’ll tailor it just for you!
Do You Still Have Queries?
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